Privacy Policy

1. Our Commitment to Your Privacy

 

At Nunyara Care Plus, we are committed to protecting the privacy and confidentiality of our clients, carers, team members, and website users. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), especially as they relate to the handling of sensitive health information.

We take your trust seriously and ensure all personal and health-related information is managed respectfully, responsibly, and lawfully.

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2. What Personal Information We Collect

We may collect the following types of personal and sensitive information:

• Full name, date of birth, address, and contact details

• Health, disability, continence, or medical information

• Medicare, DVA, NDIS or Home Care Package details

• Information provided by family members, carers, or support workers

• Cultural background, language preferences, or communication needs

• Referral documentation and funding information

• Notes from assessments, care plans, and consultations.

 

3. How We Collect Information

We collect information in several ways, including:

• Directly from you via intake forms, assessments, and conversations

• From your authorised representative (e.g. carer, family member)

• From health professionals, NDIS providers, or case managers

• Through our website or email communications (with consent)

 

4. Why We Collect Your Information

We collect personal information for purposes directly related to our services, including:

• Conducting clinical assessments and care planning

• Coordinating referrals and supports with third-party providers

• Supporting NDIS or DVA applications and documentation

• Monitoring and evaluating care outcomes

• Complying with legal and funding body requirements

 

5. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. This includes:

• Secure digital records with password protection and encryption

• Limited staff access based on need-to-know basis

• Secure disposal of paper-based records

• Privacy training for all staff and subcontractors

 

6. Disclosure of Your Information

We will only share your information when:

• You provide consent (verbal or written)

• It is required for your care or funding (e.g., GP, NDIS, My Aged Care)

• It is legally required (e.g., mandatory reporting, subpoenas)

• There is a serious threat to life, health, or safety

We never sell, rent, or share your data for commercial purposes.

 

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections. To do so, please contact us using the details below.

 

8. Website and Cookies

Our website may use cookies and analytics to understand visitor behaviour and improve functionality. No personal health information is collected through cookies.

 

9. Complaints or Concerns

If you believe we have breached your privacy, or have any concerns, you can contact:

 

Privacy Officer – Nunyara Care Plus
📧 Email: [contact@ncplus.com.au]
📞 Phone: [1300 770 255]

You can also contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au